Customer Grievances Redressal Mechanism

1 ) The customer needs to lodge a complaint/grievance by sending a mail to care@buenofinanceinc.com with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.

2 ) If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:
Mr. Md Akhtar
Email Id: grievances@buenofinanceinc.com
After examining the matter, customer grievance/complaint shall be resolved within 7 working days.